What Went Wrong?<
Over 1,000 IndiGo flights cancelled in a single day, including all departures from Delhi at one point.<
New DGCA pilot duty and rest norms came into force, limiting night shifts and flying hours<
Reports say IndiGo ran a very “lean” manpower strategy for years, with limited buffer staff.<
Airfares on other airlines surged as demand spiked amid IndiGo’s large‑scale cancellations.<
The Civil Aviation Ministry issued urgent directives and ordered special measures to move stranded passengers.<
CEO Pieter Elbers admitted “operational failures” and said the airline “could not live up to its promise” to customers.<
The crisis hurt IndiGo’s reputation for punctual, low‑cost operations built over years.<
IndiGo trimmed schedules, added wet‑lease capacity and reworked rosters to stabilise operations.<
Even market leaders can stumble if they under‑plan for safety‑driven regulations and manpower needs.<